Guesthouse Services Coordinator (Port Sudan) – UNV
Job Description
| Organization | United Nations Volunteers |
| Description of the assignment title | Guesthouse Services Coordinator |
| Host entity | UNICEF |
| Assignment country | Sudan |
| Duty stations | Port Sudan |
| Type | Onsite |
| Number of assignments | 1 |
| Advertisement end date | 17/06/2024 |
Details
Mission and objectives
UNICEF is a leading humanitarian and development agency working globally for the rights of every child. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle: pre-natal care for healthy births, clean water and sanitation, health care and education. UNICEF has spent nearly 70 years working to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.
Context
UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to: Introductory briefings about the organization and office-related context including security, emergency procedures, good cultural practice and orientation to the local environment.
• Support with arrival administration and official processes as required.
• Structured guidance, mentoring and coaching by a supervisor including a clear workplan and performance appraisal.
• Access to office space, equipment, IT support and any other systems and tools required to complete the objectives of the assignment including a host entity email address.
• Access to shared host entity corporate knowledge, training and learning.
• Ensure that UN Volunteers are provided all necessary security measures as per the United Nations Security Management System (UNSMS);
• Leave management.
• DSA for official travel, when applicable.
Task description
Under the supervision of the admin specialist, the Guesthouse Assistant is responsible for managing and coordinating various aspects of guesthouse operations, including bookings and rooms occupancy, check-in/out processes, facility maintenance, housekeeping, food management, accounts and billing, and continuous improvement. This role requires excellent organizational and communication skills, attention to detail, and a strong focus on delivering exceptional guest experiences. The Guesthouse Assistant will work closely with the guesthouse management team and staff to ensure efficient operations and high guest satisfaction.
Responsibilities:
• Manage guest bookings, reservations, and inquiries through various channels (phone, email, online platforms).
• Ensure accurate and up-to-date availability of rooms and maintain reservation systems.
• Monitor room occupancy, optimize revenue by managing room rates and discounts, and implement strategies to maximize occupancy.
• Ensure smooth and efficient check-in and check-out procedures for guests.
• Greet guests upon arrival, handle registration processes, and provide necessary information about guesthouse facilities and services.
• Process guest payments, including cash handling, credit card transactions, and invoicing. Housekeeping: Supervise and coordinate housekeeping activities, including room cleaning, laundry services, and inventory management of supplies.
• Ensure high standards of cleanliness and hygiene are maintained throughout the guesthouse.
• Develop and implement housekeeping procedures and standards to optimize efficiency and effectiveness.
Eligibility criteria
Age
27 – 80
Nationality
Candidate must be a national or legal resident of the country of assignment.
Requirements
Required experience
5 years of experience in Proven experience in guest service or hospitality roles.
• UN experience is preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Knowledge of reservation and property management systems.
• Familiarity with food handling, safety, and hygiene practices.
Area(s) of expertise
Business management, Administration, Facility management
Driving license
–
Languages
Arabic, Level: Fluent, Required English, Level: Fluent, Required
Required education level
Bachelor degree or equivalent in Guest service or hospitality roles, preferably in a guesthouse or hotel setting.
Competencies and values
• Professionalism.
• Integrity.
• Teamwork and respect for diversity.
• Planning and organizing.
• Communication.
• Flexibility.
Other information
Living conditions and remarks
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.
Inclusivity statement
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Reasonable accommodation
UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment.
Note on Covid-19 vaccination requirements
In addition to duty station-specific vaccine requirements, appointments are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.
