Call Center
Job Overview
- Position: Call Center Agent
- Location: Doha, Qatar
- Company: Al Abdulghani Motors
- Date Posted: September 22, 2025
- Job Requisition ID: 643
- Purpose: To deliver excellent customer service through inbound and outbound calls, conduct customer satisfaction surveys, and resolve customer concerns in a professional manner, ensuring a high level of customer satisfaction.
Key Responsibilities
- Adhere to company policies and procedures.
- Handle inbound and outbound calls related to inquiries, requests, sales, service campaigns, and complaints.
- Conduct customer satisfaction surveys across Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car, and HED.
- Contact customers affected by vehicle recalls.
- Create, follow up, and escalate requests, inquiries, and cases to relevant departments.
- Document all critical information from customer interactions.
- Update customer data in SAP CRM system.
- Achieve or exceed targets for:
- Call Quality
- Survey Completion Volume
- Support the CRM Department in various activities as required by management.
Required Qualifications
- Bachelor’s degree.
- Minimum 3 years of Call Center experience.
- Bilingual (Arabic & English) – mandatory.
- Strong communication skills (verbal and written).
- Ability to multitask and prioritize effectively.
Preferred Skills
- Proven track record in customer service excellence.
- Professional handling of customer complaints and escalations.
- Familiarity with SAP and CRM systems.
- Ability to perform under pressure and meet performance targets.
- Strong teamwork, adaptability, and problem-solving skills.
Notes for Applicants
- Prior automotive or dealership experience is considered a plus.
- Candidates must demonstrate strong soft skills such as courtesy, patience, and active listening.
- The role offers opportunities to develop within a leading automotive company in Qatar.
