Field Communications Officer/Social Media Officer (Port Sudan) – MSF Spain

Job Description

Job Family	Operations
level	7
Location:	Port Sudan with field visit
salary:	1309 USD (gross)

Main Purpose

MSF uses public communications to support its medical humanitarian action, to bear witness on the crises It works in, to make its work known to the public, and to secure and sustain public support for its social mission, including through fundraising and recruitment efforts. The purpose of the Filed Comms Officer/ Social Media Officer (FCO/SMO) is to implement digital commu- nications strategies and activities in direct support of MSF’s medical humanitarian programmes and social mission in Sudan

Accountabilities

Media Management

• Under the supervision of the Field Communications Coordinator, the SMO/FCO establishes and maintains regular relations with key local media contacts in Sudan (journalists, bloggers, photographers, and camera- men).
• He/she will handle local media requests and contact local media proactively to pitch MSF.
• He/she organizes events for local media (Press conference, Press briefing…).
• Actively diffuses MSF content in the country in local languages and among local media

Community management

• Publishes content and builds the audience of MSF social media accounts.
• Interacts with followers and responds to audience comments and questions in a timely manner.
• Develops FAQs common audience questions and specific Q&As as needed, including the ability to explain MSF operational information to users as needed.
• When necessary, executes simple paid campaigns to augment the reach of MSF’s digital communications Content production, curation and publication Produces, edits, curates and publishes content (including text, photo and short videos), mostly for MSF social media accounts, but not only. If applicable, he/ she uses social media (twitter, blogs, Facebook….) to promote this content Produces a calendar for production and dissemination on MSF social outlets and schedules posts.
• Suggests innovations for content creation to reach MSF’s communications objectives. Adheres to MSF’s communications ethical guidelines and ensures that these are followed in all content mate- rials directly collected and produced.
• Digital monitoring and social listening Monitors topics of relevance to MSF and MSF mentions (using tools such as talkwalker, crowdtangle, google alerts, tweetdeck etc) Reports problematic online mentions of MSF to supervisors.
• Identifies misinformation and disinformation campaigns impacting MSF and proposes ways to address them. Reports problematic comments in the MSF social media accounts and suggests ways to manage. Supports online monitoring during crisis management when necessary.
• Contributes to digital strategy: Implementation and tactics Suggests improvements to communications initiatives according to objectives and desired audiences based on analytics and outputs on digital engagement.
• Supports the development of a digital strategy in line with the overall operational communications strategy and/or helps to update the digital assessment carried out.
• Ensures digital tidiness and security of social media accounts (applies social media security guidelines, reviews and updates account details, ensures brand consistency, handover and closure documents, etc). Uses online marketing techniques to support objectives.

Reporting

• Periodically reports and measures performance and contributes to setting Key Performance Indicators (KPIs), Evaluates audience engagement and analyses the impact of actions through analytics dashboards. Internal stakeholder engagement and collaboration.
• Encourages MSF staff to use the social media guidelines.
• If needed for communications strategy, recruits and trains MSF social media ambassadors in MSF projects.
• If Collaborates with other MSF communications teams in the country and the broader region (when relevant) to coordinate initiatives and content dissemination.
• Liaises with social media experts within the MSF communication network for technical support arid advice on strategies and practices (Digital focal point, Digital Advisors, Digital working group).

Education

• University or College Degree or Certificate in a relevant field.
• Candidates without a University of College education may be considered if they possess significant additional experience (5-plus years) in social media management, monitoring and content production.

Experience:

• Essential: At least 2 years of professional experience in social media management and community building, preferably with an international organisation
• Experience in content production and messaging, especially adapted to social media
• Experience in social media monitoring and reporting.

Languages:

• English

Knowledge

• Strong command of social media platforms
• Essential computer literacy
• Excellent writing skills
• Storytelling
• Basic AV skills

Competencies:

• Diplomacy
• Work under strict deadlines
• Flexibility
• Proactivity

How to apply

Interested candidates are requested to send their CV & copy of of educational and experience certificates to the MSF-Spain Office, House No. 2, Block No 83 Aria H, Transit south, Port Sudan.

Test and interview will be carried out in English. Only short-listed candidates will be contacted.

Opening date: 25/06/2024 – Closing date: 08/07/2024